Terms of service

Last updated 12 November 2026.

Sessions

Paid sessions are billed in 30 minute blocks and paid before they start. The first 20 minute call is free and carries no obligation.

Refunds

If a paid session does not solve your problem or give you a clear path forward, tell us within 24 hours and we refund that session in full.

Academic integrity

For students we provide explanation, review and debugging help. We do not write or submit graded work on your behalf, and you remain responsible for following your institution's rules.

Projects

AI and development projects follow a written scope and fixed quote. Payment is split 40% at kickoff, 40% at the main demo and 20% at handover. Source code and documentation transfer to you on final payment.

Confidentiality

We sign a non disclosure agreement on request and treat all client code and data as confidential by default.

Contact

Questions about these terms can be sent to hello@stackmate.online.