Frequently Asked Questions
Everything you need to know about our screen-share sessions, academic honor code, enterprise security protocols, AI models, and payment policies.
Will you do my assignment or project for me?
No. We have a strict academic ethics policy. We explain concepts, walk you through the architecture, and help you debug errors on your screen, but you write and submit your own work. This ensures you comply with your university's guidelines and gives you the deep understanding needed to ace your project viva.
What technologies and frameworks do you support?
We cover almost the entire modern software stack: React, Next.js, Angular, Vue, Flutter, React Native, Node.js, Python (FastAPI/Django), Java (Spring Boot), PHP/Laravel, .NET, PostgreSQL, MySQL, MongoDB, Docker, AWS, Firebase, and AI technologies like Claude, OpenAI, LangChain, and pgvector. If you have an unusual or legacy stack, mention it on the free call!
How fast can you start working on my blocker?
We reply within 2 hours between 9:00 AM and 11:00 PM IST, Monday through Saturday. Urgent same-day slots are frequently available for pressing blockers. For AI projects and consulting audits, scoping happens immediately and development kicks off within 3 to 5 business days.
Is my company code and proprietary data safe with you?
Yes, completely. We sign standard mutual NDAs upon request. For support sessions, we prefer working directly on your screen share so no code is ever cloned to our local computers. Any temporary log files or snippets shared during the call are deleted immediately afterwards. We never paste client code into public AI tools.
How does payment work and what methods do you accept?
Sessions are billed after our free 20-minute scoping call, right before the working session begins. We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards, and direct bank transfers. For international clients, we accept Stripe, credit cards, and wire transfers in USD. GST tax invoices are provided for all transactions.
What if the support session does not resolve my problem?
We stand behind our work with a strict 'No Fix, No Fee' guarantee. If a paid session does not resolve your problem or leave you with a clear, validated path forward, inform us within 24 hours and we will refund your payment in full. You still keep the session notes and recording.
Can you add AI features to an application we already have?
Yes! In fact, the majority of our AI work involves integrating generative capabilities into existing production systems. We connect LLMs to your current databases, CRMs, WhatsApp channels, or web/mobile backends via clean APIs and webhooks, without forcing you to rebuild your architecture.
Which AI models and providers do you recommend?
We do not believe in a one-size-fits-all model. We select foundation models based on your specific requirements for accuracy, latency, privacy, and token cost. Typically, we use Claude 3.5 Sonnet for complex reasoning and document parsing, OpenAI GPT-4o for tool calling and speed, or self-hosted open models (e.g. Llama 3 via Ollama/vLLM) when customer data cannot leave your VPC.
Do you work with international clients outside India?
Yes. Approximately 30% of our clients are located in the United States, United Kingdom, UAE, and Singapore. We offer session slots scheduled during overlapping timezones and provide quotes and invoices in USD.
What happens during the free 20-minute call?
The free 20-minute call is a scoping and triage session. You explain your error, show us your repository, or outline your project goals. A senior engineer will confirm whether we can solve it, estimate the exact time needed, and quote a fixed price. You are under zero obligation to book a paid session.
Who from Stackmate actually handles my session?
You work directly with one of our four senior engineers (Person 1, Person 2, Person 3, or Person 4). We never outsource sessions to external contractors or hand off your project to junior developers after the initial call.
How does the student viva preparation assistance work?
After resolving the bugs in your capstone code, our engineer acts as an external examiner. We ask you typical viva questions about your data structures, database schema, API design, and trade-offs. We teach you how to articulate your choices with confidence so you achieve top marks.
Couldn't find what you were looking for?
Ask us on our free 20-minute call or drop a direct message. We respond within 2 hours.